Privacy Policy

BUBBLE RENTALS PRIVACY POLICY

VELOCITY ENTERPRISES LIMITED TRADING AS BUBBLE RENTALS
AUCKLAND, NEW ZEALAND

This Privacy Policy explains how VELOCITY ENTERPRISES LIMITED trading as Bubble Rentals ("Bubble Rentals", "we", "us", "our") collects, uses, stores, and discloses personal information when you visit our website, make an enquiry, or book a vehicle rental with us. We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

INFORMATION WE COLLECT

We may collect the following personal information from you:

• Full name, date of birth, and contact details (email address, phone number, postal address).
• Driver's licence details and, where applicable, passport or other identification documents.
• Payment and billing information, including credit/debit card details processed through our secure payment providers.
• Booking details, such as pick-up and drop-off locations, dates, times, and vehicle preferences.
• Flight or travel details provided for airport shuttle coordination.
• Correspondence between you and Bubble Rentals, including enquiries submitted through our contact form.
• Technical information such as IP address, browser type, device information, and website usage data collected via cookies.

HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you:

• Make a booking or enquiry through our website, phone, or in person.
• Complete a rental agreement at our Mangere branch.
• Contact our customer support team.
• Browse our website, which may use cookies and similar tracking technologies.

HOW WE USE YOUR INFORMATION

We use the personal information we collect to:

• Process and manage your vehicle rental booking, including airport shuttle pickup and drop-off.
• Verify your identity and driving eligibility before releasing a vehicle.
• Process payments, security bonds, and any charges arising from your rental agreement.
• Communicate with you about your booking, including confirmations, reminders, and support enquiries.
• Improve our website, services, and customer experience.
• Comply with our legal and regulatory obligations, including insurance and accident reporting requirements.
• Send you marketing communications where you have opted in, which you may unsubscribe from at any time.

COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies to improve functionality, remember your preferences (such as pick-up location or date selections), and analyse website traffic. You can disable cookies through your browser settings, although this may affect certain features of our website, such as pre-filled booking forms.

DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information. We may share your information with:

• Payment processing providers, to securely process card payments and security bonds.
• Insurance providers, where required to process a claim or verify coverage.
• Our airport shuttle and operational staff, to coordinate your pickup and drop-off.
• Government agencies or law enforcement, where required by law, for example following an accident or in response to a lawful request.
• Professional advisors, such as our accountants or legal counsel, where necessary for business purposes.

We do not transfer your personal information outside New Zealand except where a third-party service provider (such as a payment gateway) processes data offshore as part of providing their service, and appropriate safeguards are in place.

DATA SECURITY

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes using secure payment processors, restricting access to personal information to authorised staff, and maintaining secure IT systems.

DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet our legal, accounting, and regulatory requirements (such as tax and insurance record-keeping obligations).

YOUR RIGHTS

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any personal information that is inaccurate, incomplete, or out of date.
• Ask us to delete your personal information, subject to our legal obligation to retain certain records.
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act 2020.

CHILDREN'S PRIVACY

Our services are intended for adults aged 25 years and over. We do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Bubble Rentals (Velocity Enterprises Limited)
• 91 Westney Road, Mangere, Auckland, New Zealand 2022
• Phone: +64 9 977 9993
• Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.